For Canadian players only
Withdrawing with Interac e-Transfer
- Hollywood Casino offers withdrawals via Interac e-Transfer, this method allows for a quick withdrawal by linking to the Interac account which was used to initially deposit into Hollywood Casino.
- If you do not have auto-deposit enabled, Interac will send you an email from notify@payments.interac.ca to notify you that a security question was sent to the Interac account via the player’s online banking application. This will be located in the e-Transfer section of the online banking application.
- Please note that the notification email may be in your spam/junk folder.
Timing
- Hollywood Casino reviews all transactions which are subject to a 24-hour review period.
- Once the review process is complete, if you have auto-deposit enabled the withdrawal will reach your bank account within the next hour at the latest.
- If you do not have auto-deposit enabled, you will have to respond to a security question which will be sent to the corresponding bank account via your online banking application in the e-transfer section of your banking app.
- If the security question is not answered in the online banking application, the withdrawal will remain pending for 7 business days and will expire after 7 business days. Funds will return to your Score Bet account after the period.
Fees and Limits
- Withdrawal limit up to $25,000, there could be other limits placed by your bank.
- Hollywood Casino does not impose any fees on any withdrawals.
- To check if your bank supports Interac auto-deposit click here
Requirements
- Domestic-issued bank accounts only.
- The bank account used for withdrawals must be in your name and banking details must match your Score account details.
- A bank account must be a personal bank account; business bank accounts are not permitted.
- You must have successfully deposited a $10 minimum into Hollywood Casino.
Additional Information
- The Interac/Bank Account the player used to deposit will be saved on the Hollywood Casino account for your withdrawals.
- Ex: If the bank account used to deposit is linked to the Interac account johndoe@ymail.com, this email address/bank account will receive security questions, emails, and funds.
- Hollywood Casino is unable to edit your Interac account email address, we’re unable to enable auto-deposit, and unable to cancel pending transactions.
- Please make sure the Interac email address linked to your bank account is up to date and spelled correctly. This is an important step to avoid any delays.
- The security question for all players will be ‘What is your date of birth?’ and the format of the answer should be (DDMMYYYY)
- If a withdrawal is made, and auto-deposit is turned on afterwards, the withdrawal will still need to be fulfilled with a security question.